Returns & Refunds Policy

Last updated: 18 August 2026

We hope you love your Avery & Wyld order. However, we understand that sometimes you may change your mind.

Returns

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods.

To request a return, please contact us within 14 days of receiving your order at hello@averyandwyld.com, including your order number and the item(s) you would like to return.

Once your return has been accepted, we will provide you with the return address and instructions on how and where to send your package.

Please do not send items back without contacting us first, as returns sent without prior notification may not be processed correctly.

Once you have notified us that you wish to cancel your order, the goods should be returned to us within 14 days.

Return condition

Please take reasonable care of your Avery & Wyld products while they are in your possession.

Where possible, items should be returned:

• unused;

• in their original condition;

• with all components included; and

• in their original packaging.

You may inspect an item in the same way that you reasonably would in a shop. However, where an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund to reflect any reduction in value, as permitted by law.

Return postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning it to us.

We strongly recommend using a tracked postal service and retaining proof of postage until your refund has been completed.

If your item is faulty, damaged or incorrect, please contact us before returning it. Where appropriate, we will arrange or cover reasonable return postage costs.

Damaged, faulty or incorrect items

Every Avery & Wyld order is prepared with care. If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at hello@averyandwyld.com.

Please include your order number, a description of the issue and photographs where appropriate so that we can resolve it as quickly as possible.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

Refunds

Once your return has been received and inspected, we will confirm that your refund has been processed.

Approved refunds will be made to your original payment method.

Where you exercise your statutory right to cancel your entire order, we will also refund the cost of our standard outbound delivery option, where applicable and as required by law. If you selected a more expensive delivery service, any additional delivery cost above our standard delivery charge is not refundable.

We will issue refunds within the timeframes required by applicable consumer law. Please note that your bank or payment provider may take additional time to show the refund in your account.

Pre-orders

Our standard cancellation and return rights also apply to eligible products purchased on pre-order.

If you change your mind before your pre-order has been dispatched, please contact us at hello@averyandwyld.com with your order number and we will arrange cancellation and a refund where applicable.

If your pre-order has already been dispatched, the standard returns process above will apply.

Exchanges

We do not currently offer a direct exchange service.

If you would like a different Avery & Wyld product, please return the unwanted item in accordance with this policy and place a new order separately.

Contact us

To request a return, report a problem with your order or ask a question about a refund, please contact:

Avery & Wyld
Email: hello@averyandwyld.com

We will provide the appropriate return address and instructions once your return request has been received.

Nothing in this Returns & Refunds Policy affects your statutory rights.